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LG Lucid 2
bloodyblackrabbit
Newbie
‎10-22-2013 10:19 PM

I just bought a LG Lucid 2 and tried to connect to my  home wifi netowrk and it won't. is this a known issue with the Lucid 2?

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Re: LG Lucid 2
lgelectronics
Enthusiast - Level 1
‎10-24-2013 07:19 AM

Hello bloodyblackrabbit,

Fortunately, there are no known issues with this device connecting via WiFi. This could either be a WiFi requirement issue or a software issue with the phone.

Here are some troubleshooting steps to try:

1)      try connecting to a different WiFi source [outside of your home]. If that works, then the issue is with your home network. If          it does not work, then it is definitely the phone. 

2)      If all else fails, try a factory reset but be sure to back up your phone prior to doing so as you will lose everything on it.

3)      If you still have the issue, contact Verizon to see if you need the software flashed or the phone service.

Feel free to contact our Support line at 1-800-793-8896 for any other questions or troubleshooting. ^CL

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Re: LG Lucid 2
Ann154
Community Leader
Community Leader
‎10-23-2013 02:18 AM

Is there a specific error message you are getting?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: LG Lucid 2
lgelectronics
Enthusiast - Level 1
‎10-24-2013 07:19 AM

Hello bloodyblackrabbit,

Fortunately, there are no known issues with this device connecting via WiFi. This could either be a WiFi requirement issue or a software issue with the phone.

Here are some troubleshooting steps to try:

1)      try connecting to a different WiFi source [outside of your home]. If that works, then the issue is with your home network. If          it does not work, then it is definitely the phone. 

2)      If all else fails, try a factory reset but be sure to back up your phone prior to doing so as you will lose everything on it.

3)      If you still have the issue, contact Verizon to see if you need the software flashed or the phone service.

Feel free to contact our Support line at 1-800-793-8896 for any other questions or troubleshooting. ^CL

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