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LGV10
Lildarryl
Newbie
‎05-08-2016 05:00 PM

Good evening!!! Absolutely love this phone!!!!

I do have one nagging issue. This issue fixes itself with a reboot, but I would love to know if there is a fix. When I leave an area, my house for example, to where my phone was connected to WiFi, my phone doesn't automatically catch a 4G mobile data signal. I tried turning on and off the airport mode and mobile data, but this doesn't seem to work. Only the reboot solves the problem.

Any thoughts as to how to fix the issue?

Thanks.

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Re: LGV10
Ann154
Community Leader
Community Leader
‎05-08-2016 05:10 PM

Are you leaving the mobile network setting on even while you are connected to a wifi router?

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Re: LGV10
Lildarryl
Newbie
‎05-08-2016 06:36 PM

Yes. I never turn the mobile data off.

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Re: LGV10
Ann154
Community Leader
Community Leader
‎05-08-2016 07:31 PM

Check the network mode setting and change it to LTE/CDMA mode if it isn't set there.

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Re: LGV10
Lildarryl
Newbie
‎05-09-2016 03:22 AM

Just tried that as well... Same issue.

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Re: LGV10
vzw_customer_support
Customer Service Rep
‎05-10-2016 05:08 PM

Lildarryl,


It is concerning to hear you have been having this issue with your V10. How long has it been doing this? You mentioned it is not picking up 4G, does it pick up any data connection (3G or 1X) after switching from WiFi?



ChristinaM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LGV10
Lildarryl
Newbie
‎05-10-2016 05:25 PM

Christina,

Thanks for the response. This phone has had this issue for as long as I have had it. I have had this phone for no longer than a month.

The phone doesn't connect to 1x, 3G or 4G. This remains an issue until I restart the phone. Once I reset, everything works perfectly.

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Re: LGV10
vzw_customer_support
Customer Service Rep
‎05-10-2016 05:54 PM

Lildarryl, this is not the way your phone should be working. When the Wi-Fi connection is no longer available it should automatically reconnect to the Verizon data network. Does this happen with all Wi-Fi connections not just the one at home? Are there other users with the same issue as you?


MarkP_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: LGV10
Ann154
Community Leader
Community Leader
‎05-10-2016 06:21 PM

Have you tried the SIM card in another device? A different SIM card in your phone?

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Re: LGV10
Lildarryl
Newbie
‎05-11-2016 03:23 AM

Mark,

This only happens on my phone. My wife has an iPhone and we use the same Wi-Fi but her phone connects to the Verizon network when we leave that WiFi and mine does not.

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