I have been struggling with dropped calls for months, told LTE will resolve problems. Waiting and Waiting!! When LTE is turned on, an UPDATE kills my phone. I was supposed to receive a replacement phone that did not arrive because someone at Verizon made an error when ordering. When the phone does arrive, it does not work properly and Tech support escalates the trouble call again. Four days later, Four days later, I still have not heard back from Verizon.
I took a day off from work for no good reason, had to drive 50 miles round trip to get a replacement phone, and lots of dropped calls. Eleven Days without a properly working phone.
Called customer support to find out what is going on and essentially was told to take a hike. Finally asked how much to cancel, informed cost is 350.00 for two lines. I can always sell the equipment; get back more than the termination fee, and most of my equipment fee.
Verizon I am trying to be a loyal customer, the value of my account to full term is 4250.00. You do the math - would you like to receive 350 or 4250. Verizon can you hear me now? Verizon should be ashamed of dealing with customers like this. Is the only way a customer can get satisfaction is to port a number over?
