I'm sorry to read that you are having problems with your phone. This is definitely not the experience we want for any of our customers. All of our 4G devices are unlocked for use. Please see our policy: http://vz.to/2dLFdgs Let's chat about this so we can figure out what is going on. When you say that your device is locked, can you please provide clarity as to what you are trying to accomplish? Are you currently a Verizon Wireless customer? You mentioned that you believe the phone is locked due to non-payment. If your account is past due, then your services are in danger of service interruption.
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