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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Lost Everything

My galaxy note edge just updated, about 15 minutes ago. It looks like I have lost any pictures I had after 2014, and I have lost all my contacts. Is there any possible way I can get any of my information, or pictures back?

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Re: Lost Everything

contacts should be in gmail.

pics are available if they were saved to a cloud.

i personally use i-cloud.

Re: Lost Everything
Customer Support


Software updates are designed to help your phone, not cause issues. I am sorry you had some issues. Let's work on this together. Did you have your photos and contacts backed up through Verizon Cloud? This is an application you would have set up? If you do, you can download and readd all of the missing information.

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