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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Lost Trade In Phones At UPS

Why is it that you never see anybody having any kind of resolution posted for trade in phones that are lost by UPS?    I begin to wonder if this web site has begun to go the way of Face Book. 

Re: Lost Trade In Phones At UPS
Customer Support

We're concerned to learn your device was lost by UPA, GreenBeret. It's important this is looked into and a resolution is provided. Just to confirm, was this for a device that was shipped to you or a device you were shipping to us? Please tell us more about what's going on. -Danielle