Which phone model do you have? There were three different phones that were issued an update in the last week and two other devices the week before.
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Updates can sometimes be a phones best friend or worst enemy. Let's see if we can get your phone back into the friend zone. Sometimes the software can have trouble downloading. What kind of troubleshooting have you done? Is there any physical damage on your phone?
We might have to do a full factor reset on your phone to clear up these issues. What is the make and modle of your phone?
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