Merge current call and call waiting

[Caitlinblues]

How do you merge the two calls? For example, I'm on a call with A and B calls. I answer B which automatically puts A on hold and "Swap" tab is displayed, but "Merge" tab is no where to be found.

Contacted Samsung and was told it's the carrier's issue, which I don't believe so.

And kept being told that Samsung is always on the move updating softwar/hardware.!? Perhaps they forgot the simple "Merge" button????

[vzw_customer_support]

We would love to clarify and assist. Features can be very good conveniences. What type of Samsung device is it? Can you also share the software version as well? Thank you.
BobbyN_VZW
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