Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Message+ Attach media incorrect thumbnail
presumeddead1986

Since the recent Message+ update, the thumbnail previews for images are incorrect. I'm seeing thumbnails of images I deleted years ago. If I try to send it, it shows the more recent image.

How do I fix this so it doesn't look like I'm about to send a photo of me banging out an ex to my mom?

0 Likes
Re: Message+ Attach media incorrect thumbnail
vzw_customer_support
Customer Support

We want you to be able to send photo messages without any issues. What's the make and model of your phone? Does the problem persist when sending a photo via Message + on your other devices? 

-Kia

0 Likes
Re: Message+ Attach media incorrect thumbnail
Pfc848
Member

I'm having the same issue. These updates of this program so nothing to help users. It's steps backward. 

0 Likes
Re: Message+ Attach media incorrect thumbnail
vzw_customer_support
Customer Support

Hello Pfc848, we're concerned to learn that you're having the same issue, and we'd love to help!  What's the make and model of your phone? What troubleshooting steps have you taken so far?

 

~Baldo

0 Likes