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Message expired or not available
dns1
Enthusiast - Level 1
‎08-17-2020 03:30 PM

I an notified by sound of a new text message, but receive nothing.  Immediately, the screen says "Message expired or not available."

37 people had this problem.
23 Replies
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Re: Message expired or not available
vzw_customer_support
Customer Service Rep
‎08-19-2020 03:35 PM

Hello there, dns1! We are concerned your device is not working as expected, and we would be glad to help you and go through some troubleshooting steps to get your messages working again. When did this issue start?

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Re: Message expired or not available
overit1060
Enthusiast - Level 1
‎09-18-2020 01:25 PM

I'm having the same issue and it started about two months ago. 

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Re: Message expired or not available
vzw_customer_support
Customer Service Rep
‎09-20-2020 01:36 PM

overit1060,

 

That's a long time to deal with that. We want to get you back to having the service you need. How often is this happening? Do you know if anyone is trying to text you at that time?

 

AndrewT_VZW

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Re: Message expired or not available
hockey9592
Enthusiast - Level 1
‎10-03-2020 06:53 PM

I have the same problem receiving MMS or group text messages. If either says "Message expired or not available" or "Unsupported file" and has been happening for about 3 months. And it doesn't matter who sends me the text, it could be an iPhone user or Android user; a Verizon user or another carrier. 

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Re: Message expired or not available
DoctorBuzz
Enthusiast - Level 1
‎11-27-2020 08:40 PM

I am having the same issue for a couple/few months myself.  Think it is MOSTLY in group texts... But I think it happens in one-on-one texts every once in awhile, too.  Tough to say, but it's extremely annoying.  I am on VZ Prepaid w/ Android 9, using Google Messages. 

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Re: Message expired or not available
DoctorBuzz
Enthusiast - Level 1
‎11-27-2020 08:50 PM

Seems to be some incompatibility with Verizon and Google!!

 

https://support.google.com/messages/thread/18774467?hl=en

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Re: Message expired or not available
rr241
Enthusiast - Level 1
‎12-15-2020 04:12 PM

I am having the same problem

 

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Re: Message expired or not available
vzw_customer_support
Customer Service Rep
‎12-17-2020 04:46 PM

This is definitely concerning, we know how important it is to get your messages and want to make sure this is properly resolved. What messaging application are you using? When did this problem start?

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Re: Message expired or not available
McDoogle
Enthusiast - Level 1
‎12-19-2020 11:09 AM

I am having the same issue, I can say on my Razer phone 2 it is only the group messages that are being affected, and it is not all of them. If I had to say, I'm missing about 1 in 15-25 messages this way (again only in group messages). I am using the default messaging app for the phone. This issue started around the middle of August. At first it wasn't a big issue but it has started happening more frequently lately.