Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Message retrieval
lightfoot1171
Member

I accidentally deleted a conversation and now I don't have the number anymore  Anyway I can retrieve it?

Labels (1)
0 Likes
Re: Message retrieval
alishamoon
Member

i was told by customer service that Verizon keep a log of calls and text for 3 months and I can view them online in my Verizon account. unfortunately I cant figure out where to find  it. I u figure it out please let me know

0 Likes
Re: Message retrieval
tikibar1
Sr. Leader
Sr. Leader

If you're the Account Owner of a post-paid account, log into the desktop version of My Verizon and then click the red View Usage Details button.  Click Minutes, then use the drop-down to choose the appropriate line (if applicable).

If you want to search prior to the current billing period, go to the top of the My Verizon page and hover over My Billing & Usage, then click View Bill.  Use the drop-down to choose the appropriate bill, then click Calls & Messages.  Use the drop-down to choose the appropriate line (if applicable).

Bills and call logs are available for the past 18 months; text logs are available for the past 90 days.