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Mobile Hotspot not working
jdshep58
Member

My hotspot has been working fine since I got the phone. It worked earlier today. Tonight I tried to use it and it didn't respond. I went to settings and it had a load screen reading, "checking subscription" and then said my phone could not connect to the Verizon network. My browser works, I have full bars- it just won't let my hotpot work. Very frustrated as night time is usually my only free time and of course Verizon has no customer service during those hours. I have plenty of data left to use. What is the issue?

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Correct Answers
Re: Mobile Hotspot not working
vzw_customer_support
Customer Support

jdshep58,


 I use my hotspot frequently as well. I can imagine the frustration you are having with not being able to use it. We are here and ready to help you out. What device do you have? Have you attempted to power your device off and then back on? If not, please do so. Then attempt your hotspot again.
RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Mobile Hotspot not working
kieso
Member

Same here.  It must be a nationwide issue

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Re: Mobile Hotspot not working
jdshep58
Member

I almost hope so because if it is something specific to me I am going to be pretty mad. The guy at the store was very helpful I thought and it was made clear that pretty much the only reason I was switching to Verizon was to use my phone as a hotspot. Now to have it jacked up when I need it is infuriating.

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Re: Mobile Hotspot not working
bizzareone
Sr. Member

Any chance you got a messag on your device "updating one application" at the bottom of the device before the hotspot stopped working? not a app from the play store more like a system update.

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Re: Mobile Hotspot not working
kieso
Member

I didn't notice any update or see a notification admit one

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Re: Mobile Hotspot not working
jdshep58
Member

Its been saying system update paused and waiting for WiFi to resume, but I

have data to do it and can't get it to resume. Its at 0% and I don't know

why it doesn't just download.

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Re: Mobile Hotspot not working
Budoski
Member

Mines not working either.  Two phones on my account with hotspots.  Both same message.

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Re: Mobile Hotspot not working
vzw_customer_support
Customer Support

jdshep58,


 I use my hotspot frequently as well. I can imagine the frustration you are having with not being able to use it. We are here and ready to help you out. What device do you have? Have you attempted to power your device off and then back on? If not, please do so. Then attempt your hotspot again.
RobinD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Mobile Hotspot not working
jdshep58
Member

Yes I tried to restart my device. I even found a WiFi spot to finish that

update download. I tried using hotspot again this morning and still no

luck. I am really hoping this is not indicative of the quality of service I

can expect- the hotspot was the number one reason I joined Verizon and I

need this resolved immediately.

On Jul 23, 2015 06:56, "Verizon Wireless Customer Support" <

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Re: Mobile Hotspot not working
jdshep58
Member

...and of course now that I wrote a grumpy reply it starts working again.

Well, hope it doesn't happen again whatever it was.

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