Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Mobile data no longer connects online

My phone stopped connecting online with mobile data. I am not over my data limit. Mobile data is turned on. Why won't it connect?

Labels (1)
Re: Mobile data no longer connects online
Sr. Leader
Sr. Leader

One possibility is the SIM card is bad - shut down the phone, remove the SIM card, then reinsert it and reboot the phone.  If that doesn't work, you can go to a Verizon (corporate) store and get a new SIM card free.

If it's not the SIM card, the other possibility that comes to mind is you are on a shared account, and have Family Base restrictions on your line.  Could that be happening?