hotfirefly, ensuring that all the functions of your phone work properly is our goal. Help is here. sprmankalel is correct as you need to enable Advanced Calling to eliminate this issue. Typically, this feature is listed under settings. If you have any issues finding it, please let us know what is your device's make/model as assistance is here.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!