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Moto G Stylus (2021) on-screen audio tutorial will not shut off / can't exit
CordialFlower
Member

The on-screen audio tutorial randomly came on and will not shut off and I cannot exit it either. Anyone else ever have this issue? It's the 2021 model.

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Re: Moto G Stylus (2021) on-screen audio tutorial will not shut off / can't exit
vzw_customer_support
Customer Support

Good morning, CordialFlower. I'm so sorry to learn you're not able to disable the Audio Tutorial on your phone. Can you please tell me when this started happening? 


Please try the Alternate Method Reset. It will not delete or change anything on your phone. When it comes back on, let us know if the tutorial has disabled. 

 

https://www.verizon.com/support/knowledge-base-230261/

 

Thank you,

VanessaS_VZW

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Re: Moto G Stylus (2021) on-screen audio tutorial will not shut off / can't exit
Ann154
MVP MVP
MVP

You very likely turned on the Accessibility options. You might have to double tap to open the settings and use two fingers to scroll down to accessibility settings in order to turn it off.

 

https://help.motorola.com/hc/3263/44/global/en-gb/jcb1208180855.html

 

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/151298/p/30,10363,10868

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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