Moto G isn't sending or receiving texts/emails
MamaBirdKates
Enthusiast - Level 2

I have a Moto G, on a Verizon pre-paid plan.  My phone stopped sending or receiving texts a couple days ago.  An occasional text will come through (or go out), but it takes 12-24 hours for it to do so.  My gmail is also apparently not syncing.  My data, however, is working fine, as are calls.  In my settings screen, the Verizon Wireless box is orange.  Any help?

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Re: Moto G isn't sending or receiving texts/emails
vzw_customer_support
Customer Service Rep

MamaBirdkates,

You should always be able send text messages. I need it myself so I know it is important. When did this first start for you? Has there been any recent updates on your phone?
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Moto G isn't sending or receiving texts/emails
MamaBirdKates
Enthusiast - Level 2

No recent updates to phone, and no other weirdness lately.  In the middle of my month, so it's definitely not a payment/service issue.  And, again, calls work fine and data is working fine (aside from gmail not syncing).

It first started on Friday (today being Monday).  Everything was fine Thursday night, and Friday morning I discovered I wasn't receiving texts and then realized it wasn't sending either.

Texts will sit in "sending" indefinitely, and occasionally go through (I've had one "sending" for 7 hours now).  I've received 2 or 3 texts during this period, but all 12-24 hours after the sender sent them.

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Re: Moto G isn't sending or receiving texts/emails
vzw_customer_support
Customer Service Rep

MamaBirdKates,

That is very odd. Not to worry though we will figure this out together. On your phone do you normally keep all of your text messages? Is your cellular data turned on? Is this occuring with everyone you text or just specific numbers? Please advise we want to get your phone working again.
JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Moto G isn't sending or receiving texts/emails
MamaBirdKates
Enthusiast - Level 2

I do normally keep all of my texts.  Cell data is turned on, and working, though on the settings screen the data icon appears orange instead of the normal white.  I've tried disabling and enabling data a couple times.  As far as I can tell, it's happening with everyone.

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