Multimedia messages
PUNTHIC_BLOODWOLF

Ever since the update I have not been able to send any kind of multimedia message. How do I fix this?

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Re: Multimedia messages
vzw_customer_support
Customer Service Rep

We want you to be able to use all functions of your device. I'd like a little more information. What format or app are you using to send the messages?


DeannaL_VZW
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Re: Multimedia messages
PUNTHIC_BLOODWOLF

I am using the message+ that comes installed on the phone. It only started acting up after the recent update

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Re: Multimedia messages
fnktut
Enthusiast - Level 2

I am having the same problem. Specifically, pictures stall when sending them via mms using Verizon Message+ when both wifi and mobile data are turned on. If  I turn off wifi I can send a picture in mms, but a picture that had already been inserted into a message before turning off wifi will still not send. This problem started yesterday 7-18-2016.

I changed messaging apps back to the native Messages and can send photos with both wifi and mobile turned on. This clearly is a problem with Verizon Message+.

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Re: Multimedia messages
RGS0012
Newbie

I am having the same problem with the Verizon message app

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Re: Multimedia messages
bearone21
Legend

disable message+ & use the default messaging app.

after you disable m+, the next time you send a message you'll be asked to choose.

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Re: Multimedia messages
vzw_customer_support
Customer Service Rep

Continuing along our troubleshooting pathway,PUNTHIC_BLOODWOLF. What is the make and model of your device? Is Mobile Data turned on when sending a multimedia message? Also what error do you get when you attempt to send one?
DavidH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Multimedia messages
fnktut
Enthusiast - Level 2

What about the rest of us? I'm using a Galaxy S5 with Marshmallow and I was pretty explicit about the problem - any answers? (aka fnktut)

Re: Multimedia messages
bearone21
Legend

are you using message+??

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Re: Multimedia messages
fnktut
Enthusiast - Level 2

Yes, from above:

"I am having the same problem. Specifically, pictures stall when sending them via mms using Verizon Message+ when both wifi and mobile data are turned on. If  I turn off wifi I can send a picture in mms, but a picture that had already been inserted into a message before turning off wifi will still not send. This problem started yesterday 7-18-2016.

I changed messaging apps back to the native Messages and can send photos with both wifi and mobile turned on. This clearly is a problem with Verizon Message+."

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