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Multimedia messages
PUNTHIC_BLOODWOLF

Ever since the update I have not been able to send any kind of multimedia message. How do I fix this?

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Re: Multimedia messages
vzw_customer_support
Customer Support

We want you to be able to use all functions of your device. I'd like a little more information. What format or app are you using to send the messages?


DeannaL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Multimedia messages
PUNTHIC_BLOODWOLF

I am using the message+ that comes installed on the phone. It only started acting up after the recent update

Get Outlook for Android<https://aka.ms/ghei36>

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Re: Multimedia messages
fnktut
Member

I am having the same problem. Specifically, pictures stall when sending them via mms using Verizon Message+ when both wifi and mobile data are turned on. If  I turn off wifi I can send a picture in mms, but a picture that had already been inserted into a message before turning off wifi will still not send. This problem started yesterday 7-18-2016.

I changed messaging apps back to the native Messages and can send photos with both wifi and mobile turned on. This clearly is a problem with Verizon Message+.

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Re: Multimedia messages
RGS0012
Member

I am having the same problem with the Verizon message app

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Re: Multimedia messages
bearone21
Leader

disable message+ & use the default messaging app.

after you disable m+, the next time you send a message you'll be asked to choose.

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Re: Multimedia messages
vzw_customer_support
Customer Support

Continuing along our troubleshooting pathway,PUNTHIC_BLOODWOLF. What is the make and model of your device? Is Mobile Data turned on when sending a multimedia message? Also what error do you get when you attempt to send one?
DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Multimedia messages
fnktut
Member

What about the rest of us? I'm using a Galaxy S5 with Marshmallow and I was pretty explicit about the problem - any answers? (aka fnktut)

Re: Multimedia messages
bearone21
Leader

are you using message+??

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Re: Multimedia messages
fnktut
Member

Yes, from above:

"I am having the same problem. Specifically, pictures stall when sending them via mms using Verizon Message+ when both wifi and mobile data are turned on. If  I turn off wifi I can send a picture in mms, but a picture that had already been inserted into a message before turning off wifi will still not send. This problem started yesterday 7-18-2016.

I changed messaging apps back to the native Messages and can send photos with both wifi and mobile turned on. This clearly is a problem with Verizon Message+."

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