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Mute Kazuna eTalk
bord
Member

When on a call, I can hear the other person but they cannot hear me at all.  I think I have muted the conversation.  How do I mute and un-mute a call?

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Re: Mute Kazuna eTalk
bord
Member

It's a Kazuna eTalk flip phone I purchased  two weeks ago.  The "mute" issue just came up a couple of days ago. 

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Re: Mute Kazuna eTalk
vzw_customer_support
Customer Support

Thank you for reaching out to us. We are sorry to read that you are having trouble with your calls and we would like to help. When did this start? Does it happen to all the calls or only with specific contacts? 

 

RogerZ_VZW

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Re: Mute Kazuna eTalk
bord
Member

Thanks RogerZ_VZW. I called Tech Support and after 2 hours and 3 different reps, we reset the unit to factory specs, which fortunately fixed the problem. What a pain.

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Re: Mute Kazuna eTalk
vzw_customer_support
Customer Support

Thanks for keeping us posted. We are glad to see our Tech Support Team was able to resolve your dilemma.

 

If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support. https://www.verizonwireless.com/support/troubleshooting/

 

Remember, we are only a few clicks away for any of your cellular service needs. Have a great day.

 

GilbertoL_VZW

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Re: Mute Kazuna eTalk
TMA84
Member

I have a newly activated Kazuna Etalk with this exact issue. Tried 4 different contacts

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Re: Mute Kazuna eTalk
vzw_customer_support
Customer Support

TMA84 Did you reach out to us to activate the new phone? Is the old phone powered off? DoloresK_VZW

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Re: Mute Kazuna eTalk
lemlonade16
Member

All the time

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Re: Mute Kazuna eTalk
vzw_customer_support
Customer Support

I want to make sure we are working on the right issue. Is this the mute problem? DoloresK_VZW

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Re: Mute Kazuna eTalk
mdorf
Member

Newly activated phone. Same exact issue. Nobody can hear me. They receive my call and my sound is completely muted on their end. This model is defective and should be taken off the market.

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