Have a phone you love? Get up to $500 when you switch and bring your phone.
Up to $500 via Verizon e-gift card (sent w/in 8 wks). Port-in & activation of 4G LTE/5G phone on select Unlimited plans req’d. Line must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req's are no longer met. See vzw.com/bring-your-own-device for details.
When I woke up this morning I noticed my phone had reset and was on the setup screen. I lost my pictures, apps, texts and all settings. Some contacts are also missing. What can I do? Why did it do this?
I am so sorry to hear that this happened to your phone. Resetting is inconvenient at best, at worst may cause the loss of much needed info, so I understand how serious this is! Did you happen to have your device backed up on Verizon Cloud or Google+, or with another backup method?
MichelleH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!