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My Samsung Core Prime doesn't always alert me when I receive a text message.
dogbate1
Member

I have a Samsung Core Prime  phone, and it doesn't always make a sound alert when I receive a text message. Anybody else have this problem? Thanks for your help.

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Re: My Samsung Core Prime doesn't always alert me when I receive a text message.
Ann154
MVP MVP
MVP

Have you checked the notification settings in the text message application to verify there is a tone set up?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: My Samsung Core Prime doesn't always alert me when I receive a text message.
dogbate1
Member

Yes, I have checked, and all alerts are on, and volume is set high. Thank you for your response.

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Re: My Samsung Core Prime doesn't always alert me when I receive a text message.
vzw_customer_support
Customer Support

We're here to help. May we ask if this has always occured since having the device or randomly started recently?
KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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