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I have a Samsung Core Prime phone, and it doesn't always make a sound alert when I receive a text message. Anybody else have this problem? Thanks for your help.
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Have you checked the notification settings in the text message application to verify there is a tone set up?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Yes, I have checked, and all alerts are on, and volume is set high. Thank you for your response.
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We're here to help. May we ask if this has always occured since having the device or randomly started recently?
KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!