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My data has stopped working ..
Star6767x
Member

My phone says I have 4g yet I haven't had a data connection in 3 days.  I am using the phone where I have for 3 years.  I have unlimited data and from what I am reading in the news Verizon has slowed my service to a complete and useless stop.  Please advise. I have followed all troubleshooting steps.

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Re: My data has stopped working ..
Weth
Sr. Leader

They have not been going after unlimited accounts that are using a phone and using less than 100 GB per month. Even if you were targeted, you would get a letter saying you will be discontinued on August 31. The only ones getting shutoff are the ones that are using hotspots only instead of a phone, and in those cases you only see 1x and not LTE indicator.

Therefore I think this is a different issue for you unless you fit any of the criteria above. Did you try rebooting the phone?

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Re: My data has stopped working ..
Star6767x
Member

I have rebooted..done safe mode and every other troubleshooting step...I think they have slowed my data because last night after midnight it worked perfectly. This morning it does not.  I am definitely being slowed down and I am irritated.  I have been loyal to Verizon  since day one and they have not reciprocated

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Re: My data has stopped working ..
vzw_customer_support
Customer Support

Star6767x,


I wouldn't be able to function if my data completely stopped especially when it's been happening for 3 days. I'll be happy to help. We value your loyalty since day one and I am 100% confident that we have not slowed down your data speeds. What is the make and model of your Android? Do you know anyone else that's having the same trouble? What is your zip code?


RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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