My phone does not get past the Verizon screen

[KAOC1212]

I power up my phone, the LG screenn comes up with Hello but it will not go past the Verizon screen.  How can I fix this?

[vzw_customer_support]

KAOC11212, we want to make sure you have a working device. Is this a new activation? 

LauraL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[vzw_customer_support]

KAOC1212, we certainly understand that getting your phone connected as soon as possible is always a must. We would like to get some more insight as to where on the initial start up screen you are having issues. Can you please elaborate where your device is currently seeing issues? Also, what is the make and model of your device?

JoseL_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!