Correct Answer: Need bug fix for Android 5.1 update

Allis64 · ‎04-21-2016

My Samsung

Moto G running 5.1 just updated to version 221.201.2.en.US and now my camera does not snap pictures anymore. When I touch the screen it vibrates but no click. I MUST take pictures of my kitty- cats! Is there a bug fix? If I went to the Verizon store could they undo the update for me? What should I do?

bd94s10 · ‎04-21-2016

I'd suggest you try the software repair assisant (SRA) tool by plugging your device into a computer. You will see a prompt to backup your info. Make sure to select this. It will reinstall the software. See if this helps!

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Allis64 · ‎04-21-2016

Edit: obviously it is a Motorola not a Samsung

bd94s10 · ‎04-21-2016

I'd suggest you try the software repair assisant (SRA) tool by plugging your device into a computer. You will see a prompt to backup your info. Make sure to select this. It will reinstall the software. See if this helps!

Allis64 · ‎04-21-2016

Thanx. Will do!

bd94s10 · ‎04-21-2016

No problem. My sister uses this device and she didn't have any problems. Hope it works out for you. Or you can try the Google Snapseed app via Google Play to see if that works for you for the time being.