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Need help with an issue with J7 Cellular Telephone
george60
Member

Hello.

I need help with an issue.

When I am typing, the space bar does not work all of the time.  I have to correct the jumbled together words about 40% of the time.

What is causing this?

How do I rectify this?

Also, sometimes when the phone has gone inactive, I pres the Home key to bring the screen back. Then I swipe to get the phone to active.  Over 50% of the time, I will get a screen wanting me to decide which to use. The options presented are the phone and I think the camera.

Thanks,

George

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Re: Need help with an issue with J7 Cellular Telephone
vzw_customer_support
Customer Support

george60,

 

We definitely want your phone working as it should and we're happy to lend a hand. When did the issue with the keyboard begin? Do you experience the issue with the keyboard within all applications or specific?

 

AdamG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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