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New Notification after restarting phone "SIM card not from Verizon"
WK121
Member

I am using a TCL 10 5G UW. I have had this phone for a couple years. Tonight, I restarted my phone and now it shows a notification that the 'SIM is not from Verizon'. I repeat, I bought this phone from Verizon, have had it in service for a couple years, have not changed anything about my account or my phone. I simply restarted it and now I have this notification. Why?

Re: New Notification after restarting phone "SIM card not from Verizon"
vzw_customer_support
Customer Support

That would be a nuisance; I agree. You share that the device was powered off and on. How often does the message appear? Once dismissing it, does the phone work as normal?

 

-David

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Re: New Notification after restarting phone "SIM card not from Verizon"
WK121
Member

The phone does work without any issues although every time I power off and back on the notification appears. I powered off the phone and removed the SIM card to check the condition of the contacts and all looks very good. Reinstalled, powered on and "Ding", the same notification appears. Every time I restart the device. 😞

Re: New Notification after restarting phone "SIM card not from Verizon"
vzw_customer_support
Customer Support

WK121,

 

Are you using a SIM card that was first activated on a different phone? Does the SIM say VZW 5G on it? Do you have a prepay account with us?

 

-Christopher

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Re: New Notification after restarting phone "SIM card not from Verizon"
tabreu
Member

I have also been getting this on my OnePlus8.  Seems to be coming from the setup wizard and the issue seemed to start after a recent security update.  I can dismiss the notice and everything seems to work fine, but it is just an annoyance at this point. Phone was bought from VZW and I am on contract.

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Re: New Notification after restarting phone "SIM card not from Verizon"
vzw_customer_support
Customer Support

Hi, there! It's important to make sure any error messages are addressed, though I'm happy to learn this isn't impacting the functionality. Have you taken any steps to troubleshoot this yet? If so, what steps have you taken?

*Anna

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