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New line ordered but not by us
mgin
Member

My husband and I are getting text messages that Verizon received our request to add a new line unless we call to cancel.  Number that was given to us cannot connect.  We did not order a new line.  This feels like fraud.

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Re: New line ordered but not by us
vzw_customer_support
Customer Support

The security of your account is important to us. Let' gain access to your account. Please provide us with a contact number. DoloresK_VZW

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Re: New line ordered but not by us
jav6
Sr. Member

@vzw_customer_support wrote:

The security of your account is important to us. Let' gain access to your account. Please provide us with a contact number. @doloresk_vzw 


You're not asking for a customers number to be posted publicly, are you?

Shouldn't the OP, @mgin  call Customer Services, 800-922-0204 instead of some possible phishing number?

...Just another VZW customer...trying to offer some assistance...
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Re: New line ordered but not by us
Tigerstep
Sr. Member

That reply comes off as suspicious as what OP is mentioning. No one should ever post their number publicly.

Call *611 / 800-922-0204 and have your account checked out for any recent activity / pending orders. Nothing can ship out without t&c accepted, but good idea to double-check.

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