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No 4G on Moto G4?
THAVIUSOFCAIRNHELM

I recently had a Verizon store swap SIM cards between my S6 Edge Plus and the new Moto G4 I picked up from Amazon. I was told that the SIM cards were compatible and that it wouldn't be an issue. The problem is that I can't seem to connect to the LTE network. The most I get is 3G anywhere, including the places that I had full LTE bars with my S6. Is there some method of activating LTE that the clerk neglected to mention to me? Is there any way to test whether or not LTE is even achievable? The store page at Amazon states it's capable of 4G, but I've been let down by promises like that before.

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Re: No 4G on Moto G4?
ROBLEV23
Member

Problem is solved by upgrading Moto G4 to Android 7. Now no issues with LTE. Others have confirmed this works.

View solution in original post

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Re: No 4G on Moto G4?
SuzyQ
Sr. Leader
Sr. Leader

Check you r Network under settings.  It should be set to LTE/CDMA. 

Re: No 4G on Moto G4?
Ann154
Expert
Expert

The APN might also need to be adjusted, but hopefully not.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: No 4G on Moto G4?
MATTOT51
Member

I have the same problem, got a new SIM today and still only get 3G.  Found this site that live checks what bands the device is compatible with and it's shows 5/5 for LTE.  I just did it, from my G4, before posting. Motorola Moto G4 TD-LTE 16GB XT1625 Compatibility on Verizon Wireless (United States) Mobile Network .  I also noticed that my IMEI number and model number are showing incorrectly on Verizon's website.  The model number it shows is actually the G4 plus model number and the IMEI number is off by a digit other two.  I plan on calling customer support tomorrow. 

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Re: No 4G on Moto G4?
MATTOT51
Member

Sorry l, forgot to mention that I have the 16GB and 32Gb models from Amazon, same issue on both. 

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Re: No 4G on Moto G4?
tallerguy
Member

I went into Verizon store and got a new sim for my new Moto G4.  I was able to get the phone working but can not get LTE, only get 3G.  I have been on the phone 3 times with Verizon support and have tried everything they suggested including putting the SIM card  from my Samsung S4 (which gets 4G LTE fine) into the Moto G4.  I can only get 3G on my Moto G4.  It shows 3G on display and running Speedtest.net app, I only get 1.6 to 2.6 MBPS. In the same location, the Samsung S4 gets 28 to 32 MBPS.  I am going to try the Motorola tech support to see if they have a solution, otherwise, I will have to return the Moto G4 to Amazon.  It's really too bad as this seems like a great phone for the money.

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Re: No 4G on Moto G4?
MATTOT51
Member

Quick update.  Phone works just fine on AT&T, getting 4G LTE signal everywhere I go.  I'm thinking of cancelling Verizon service since I'm not under contract and the customer service in their stores is terrible.

Re: No 4G on Moto G4?
THAVIUSOFCAIRNHELM

I've tried this, but all I have is 3G. Thank you for your help, though. I appreciate it.

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Re: No 4G on Moto G4?
THAVIUSOFCAIRNHELM

It looks like I'm out of luck. Went to the Verizon Store to get a new SIM card, no change. Called up tech support and spent the better part of the day talking with customer service reps and tech specialists who asked me to do all sorts of things to my phone. No dice.

-and since I'm still under a the last year of a 2-year contract, I have to shut up and take it on the chin because none of the reps can help me. I may have to drop Verizon altogether after this. I've never felt so misled as a consumer.

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Re: No 4G on Moto G4?
mama23dogs
Sr. Leader

You will have to pester Verizon to get the phone whitelisted, specifically its Imei. 

This happened with previous unlocked phones as well, Moto Pure edition, Nexus 5x and 6p