Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
No Internet connection after Oreo update
TIMPRO51
Member

Got the Oreo update this morning and now I don't have an internet connection.  Is there a fix for this besides a factory reset?

Labels (1)
0 Likes
Re: No Internet connection after Oreo update
vzw_customer_support
Customer Support

I know how much I rely on my phone, Timpro51. Let's get you connected again quickly. What device do you have? Did you add any new applications after the update? Can you connect to Wifi?

 

JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: No Internet connection after Oreo update
bearone21
Leader

can you select wi-fi, are you connected to the network??

0 Likes
Re: No Internet connection after Oreo update
TIMPRO51
Member

I could connect to wifi and there were no apps installed after the update.  I have a S8 and all that happened was I ran the update and then couldn't connect to the network.  I did a factory reset (which really sucks to have to do) and everything is working fine now.

Re: No Internet connection after Oreo update
bearone21
Leader

the reset is no fun but great if it resolves the problem!!

0 Likes
Re: No Internet connection after Oreo update
vzw_customer_support
Customer Support

TIMPRO51, I understand having to do a factory reset on the phone can be bothersome. I am glad to know that the service phone is working now. Please let us know if you have any other questions or concerns.

 

TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes