No ability to make or receive phone calls.

LISHUR71 · ‎03-27-2017

My phone will ring, but when I answer, it cuts off. I can call someone and I hear the tone, but when they answer, it cuts off, and I get a message that says: Unable to connect. I have not been able to make or receive a phone call for over 24 hours now. My connection is good, because my internet is working. I have been to Verizon website to try to chat with someone, but there is no chat to be found there. I have no transportation right now and am in a very rural area. Can someone here help me with this?

Ann154 · ‎03-27-2017

Which phone model do you have? Did it work before? Has anything changed between the last time it worked and now? Postpaid or prepaid account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

erinw_vzw · ‎03-29-2017

It's always important to be able to use your phone when you need it the most. I apologize for the delay, but since it has been a few days since you posted this, has your service improved? If not, what is your zip code? Please let us know so that we can assist further.

ErinW_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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