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No "alert" sound

I don't get "alert" sound when I get new email. I have programmed a sound but don't get anything. I do get "alert" sound for texts.

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Re: No "alert" sound
Customer Support

Goodale2, being able to use your own customize sound is important to make the phone yours. Let’s look at this more together to find a solution. What is the make/model of the phone? How did you go about setting up the new sound?
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