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No service abruptly stopped
A506275
Newbie
‎04-22-2016 11:04 AM

My sons phone will not receive or send messages or phone calls

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Re: No service abruptly stopped
Ann154
Community Leader
Community Leader
‎04-22-2016 02:13 PM

Is the account current? Have you tried reseating the SIM card?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: No service abruptly stopped
naansalad
Specialist - Level 3
‎04-22-2016 02:54 PM

what message he get when he try to call out and what message others get when they call him?

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Re: No service abruptly stopped
vzw_customer_support
Customer Service Rep
‎04-24-2016 11:10 AM

A506275,

I want you to have a working phone. Let's look at your area in more detail. What zip code are you in? When did this first start?
JasperMM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No service abruptly stopped
bearone21
Legend
‎04-24-2016 12:12 PM

is the phone activated, is network data turned on, or is wi-fi selected????

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