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No visual voicemail after swapping devices?

I'm on a prepaid unlimited plan, which I've been on for years. I recently changed devices -- from a Moto E to a Moto G Power (2021).

Only problem I have is the basic visual voicemail I got used to the past several years is not a feature on this phone.

I called customer support several times and have been told this is no longer a feature. I was recommended to use YouMail, an app I used before.

I used YouMail premium before, but I'm not interested in paying for it again. Especially when the original visual voicemail worked perfect for me on my old device.

Can someone help me figure out how to get visual voicemail working again on the G Power?

Re: No visual voicemail after swapping devices?
Customer Support

Your loyalty matters to us, and we want you to have the right expectations. Visual Voicemail is not supported on Prepaid, with the exception for iPhones that have Apple Visual Voicemail integrated into the device. Basic Voicemail is what you want to set up. Learn more here→ .  


Re: No visual voicemail after swapping devices?
Sr. Member

Interesting how you had it on prepaid before yet it's not available to prepaid customers with android phones, No 4 here.  Was the icon always there on the old phone from day 1?