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No voice or sound during calls.

My daughter just got a galaxy s7 at the beginning of the year. Last week I called her and she said I hung up with no words. It appears her sound and voice is not working on calls. Is there a setting or something that could cause this. I don't have insurance and hope I do t have to buy a new phone.

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Re: No voice or sound during calls.
Customer Support


This is definitely not how your daughters new device should be working. Let's keep digging here & see what could be occurring. Is this happening on every call or just specific contacts? Is this happening all over or just certain areas?

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