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No voicemail icon...?
hgba1c
Member

Today I got a call from family member, who had to call my wife's phone, because my phone's mail box was full.  I had 18 messages.  Problem?  THERE WAS NO VOICEMAIL ICON PRESENT to alert me to messages.  Is there a way to turn this off and on?  Did I accidentally shut it off?

Phone: Samsung J1

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Re: No voicemail icon...?
Ann154
Expert
Expert

Did you setup the voicemail when you originally got this phone or when you opened the line? Are you using the basic non-visual voicemail or a visual voicemail?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: No voicemail icon...?
vzw_customer_support
Customer Support

Hello hgba1c,


I rely on Voice Mail to receive important messages from my family too. Have you ever received Voice Mail notifications on this phone? What steps do you take when you access your messages? Where you able to delete your old messages and try to leave a test Voice Mail?


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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