I do realize that, yes. I also realize that calling a call center to complain is even more pointless than posting on message boards hosted by my intended target audience. Verizon people do monitor these boards, even if infrequently. Here, however, other people can "pile on" with their frustrations and it becomes apparent that I am not the only one that finds this unacceptable. There's only a minimal chance that anyone of importance sees this, and even smaller chance that anything is done, but at least it makes me feel better!
