Same thing for me. I have spent HOURS and HOURS and HOURS on the phone with verizon reps to get all the promotions due me by staying with Verizon, Upgrading to new phones Upgrading to new plans and it has just been screw up over screw up from Verizon with promotions not being honored, shipments not being shipped etc. Each rep telling me something different.
I have been a verizon customer for over 10 years but this is absolutely ridiculous and extremely frustrating.
UN BE LIEV A "BULL"