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Not receiving all texts
amitch421
Newbie
‎04-27-2016 01:12 PM

I have a Galaxy S5, and my girlfriend has an iPhone 6s. She says that I may get half or less of the messages she sends. What can be done to remedy this situation?

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Re: Not receiving all texts
Ann154
Community Leader
Community Leader
‎04-27-2016 05:28 PM

Did you ever have an Apple device before this phone? Have you looked at her side of the text conversation from her phone and compare to the conversation on your phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Not receiving all texts
amitch421
Newbie
‎04-28-2016 05:30 AM

I have never had an apple device. I have seen her side, and the messages are there and sent. I'm trying to figure out if its a cross platform issue, or a device issue.

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Re: Not receiving all texts
Ann154
Community Leader
Community Leader
‎04-28-2016 07:03 AM

It might be a SIM card issue. Replace the SIM card first before entertaining a device theory.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Not receiving all texts
amitch421
Newbie
‎04-28-2016 07:08 AM

The SIM card in my device, or hers?

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Re: Not receiving all texts
Ann154
Community Leader
Community Leader
‎04-28-2016 08:58 AM

Yours since your phone isn't receiving them and they were sent out on hers.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Not receiving all texts
vzw_customer_support
Customer Service Rep
‎04-29-2016 01:36 PM

@amitch421


It’s important to me that you’re receiving all of your text messages.


When did this problem begin? Are you having problems receiving text messages from any other numbers or contacts? Please let me know so that I can further assist.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Not receiving all texts
SiNisterBarbieDoll
Newbie
‎04-29-2016 01:48 PM

Get text 3 hours ago, simple, go to update/accept this recent update.  Error msg 9909.

Call 1- force stop app & hard reset

Call 2- turn off Wi-Fi & hard reset

Call 3- no help

Call 4- reset my voicemail on their end, told to hard reset again. 

Guess what?!  3+ hours wasted, still getting error 9909. And can't access voicemail.

Lovely!!

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Re: Not receiving all texts
vzw_customer_support
Customer Service Rep
‎05-01-2016 01:58 PM

We certainly want to make sure all your texts are flowing again SiNisterBarbieDoll. Let's take a look into this together. What make and model phone do you have? Do you get the error when you try to send a text message? What app are you using for texts?


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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