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Not receiving text
Sqiggy5
Member

I just bought an unlocked moto g power 2021 which I can't receive text messages, I put sim card back into old phone and i received all the text messages, I got a new sim card and it didnt change. I followed the troubleshooting and got nowhere?

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Re: Not receiving text
vzw_customer_support
Customer Support

@Sqiggy5 ,

It's great to know that you have a Moto G Power, but there's a bit more we'd need to know about this to best assist. Have you confirmed that this phone would be compatible with our network ( https://www.verizon.com/bring-your-own-device/imei-esn-meid/ )? How did you activate the device? Did it have any issues with calls or data access?

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