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Note 4 stuck in 3G
snakeyes37
Member

Note 4 has been stuck in 3g since December 27th. It just switched on its own automatically. I don't think it's my area as I've been getting 4G where I live for over a year and my wife has an iPhone 4 and it's still getting 4g.

Another recent problem I'm having seems to be that I'll loose all data and cellular signals where I have no service completely until I power the phone off and on. And I'm also not receiving any GPS signals either.

I'm wondering if Verizon is throttling my speed because I'm on a grandfathered unlimited data plan.

I've ready tried taking the battery and Sim card out and letting the phone sit for 10 minutes but that didn't do anything.

I've also tried switching the network from global to lte/cdma, but thay also didn't work.

I'm worried that if I have to get a new Sim card that I might lose my unlimited data.

The only thing I haven't done is a hard reset. I'm trying to avoid doing that as I have a lot of stuff on my phone such as important text messages etc.

Any suggestions?

Thanks

Labels (1)
Re: Note 4 stuck in 3G
vzw_customer_support
Customer Support

snakeyes37, Your troubleshooting efforts are greatly appreciated. It sounds as though you have covered the ground work. No worries, replacing a sim card is comparable to replacing a battery. This will not impact your data plan. Please visit a store near you to have the card replaced.http://www.verizonwireless.com/stores/.
TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Note 4 stuck in 3G
snakeyes37
Member

Is there any guarantee that it's the sim card that's the problem and not the phone itself? The only thing I haven't done yet is a factory reset to my phone out of fear of losing important text and sms messages, etc.

Thanks

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Re: Note 4 stuck in 3G
snakeyes37
Member

Could you please respond to my last question? Thanks!

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Re: Note 4 stuck in 3G
vzw_customer_support
Customer Support

snakeyes37 - Our goal is to ensure we provide you with the best steps to resolve your particular issue. I welcome the opportunity to assist you with this matter. While we can't guarantee anything when it comes to device troubleshooting issues, we definitely can't rule them out either. What is factual is that your device's 4G signal comes from the 4G SIM card that's within it. If the 4G is not holding, we always want to rule out that the cause is not a damaged or barely readable SIM card. We especially recommend this before performing a factory data reset of the device before it becomes necessary step to take.



EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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