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Note 5 completely unresponsive. Will not charge, turn back on, or reset. What can I do next?
shari199
Member

I was using my phone like normal when I was just about to charge it, it turned off and now it is completely unresponsive to the reset, wont charge on a wireless charger, regular charger, or plug into my computer. I am at a complete loss on why this is happening and nothing I do will work.

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Re: Note 5 completely unresponsive. Will not charge, turn back on, or reset. What can I do next?
vzw_customer_support
Customer Support

We want to get your device up and running. Is there any physical/liquid damage?


LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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