I have the same issue. My phone has said I have 2 voicemails for a week or so now. I call *86 and there are no new messages. I check visual voicemail and I deleted everything. The notification won't go away. Please help.
It sometimes helps to dial your phone number from another phone and leave a short message. Then on your phone access the voicemail system to clear the message you just left.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Thanks, I've done it. I've gotten new voicemails from people, heard them, saved or deleted them, and the notification remains. I appreciate your response, though.
What device / phone are you using (e.g., Samsung S6, LG G4, etc.)? Where are you seeing these notifications (e.g., on the application icon, the notification bar, an application window / popup)?
Okay, it sounds like the voicemail-only (as opposed to the VVM - Visual Voice Mail) new message indicator. This would be the one that you see prior to signing up for VVM. Once you signup for VVM, the VVM application uses a different notification indicator. The problem is that the original (non-VVM) one is never updated / cleared.
If you don't mind doing a factory refresh, that will clear it (and every other piece of data you've added to the phone since you got it) so be careful if you go that route. Make sure you have your personal data backed up / saved first.
Otherwise, you should be able to call customer service, tell them that you need the voicemail-only indicator cleared since you now use visual voice mail, and that they need have network support send a clear SMS to your phone.
I have the same problem. I must go thru listening to all of my saved voicemails, then star out to the main menu then star again to disconnect, Only then will the indicator go away. I have called Verizon several times but they say nothing is wrong!!!