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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Oneplus 6T data/voice not working after Android 11 (OxygenOS Update.

Saturday evening, OxygenOS update came out.  After that, no data/calling is available on my phone.  I have a Oneplus 6T, and I've tried everything I could find on forums except for the total reset.  When I restart my phone, it LOOKS like it has service but no data for a few seconds, then goes to no signal.

I sat online with a tier 2 support tech for hours troubleshooting yesterday and he couldn't figure it out.  I hear about the APN settings not being correct, but I have no way to edit.

mobile data reset didn't work. sim swap didn't work.  tried a handful of other reset/data clearing options with the tech support including resetting the line on the carrier side.

I am running two separate Verizon SIM cards linked to two separate accounts (work and personal) and they are both having identical issues.

Re: Oneplus 6T data/voice not working after Android 11 (OxygenOS Update.
Customer Support

We want to ensure you always have a working device, atwitsend. We are here for support and happy to help! Please send us a Private Message for additional support.