Ordered a phone and have not received it.

[tvjake2]

I ordered a phone on Feb 10th, 2020 and was told that it would be delivered in two days. I went to FEDEX and changed the delivery date to Feb 15th. FEDEX tried to deliver it anyway and the phone was returned. I contacted Verizon Wireless by chat and they canceled the order and placed a another order for delivery in on day "guaranteed". Special Order. So far no phone by Sunday 16th. I never received and email confirmation so I cant check on it. I contacted Verizon Chat again and asked where the phone is she said it would be delivered "guaranteed" by the next day (17th)....no phone.

Where is the phone and when will I get it?????????????

This is part of the transcript from the chat on the 16th:

Verizon I can see that the order is on transit, and it will be delivered by 2/17/2020 by 8:00 pm since Fedex is closed today.

Verizon REst assured that you will get the device on 2/17/2020 by 8:00pm

You Ok, so do you know why it wasnt delivered today on a special order?

Verizon It shows here that it is pending in Fedex team.

Verizon Since they only deliver on weekday.

You Ok. Ill wait until tomorrow.

Verizon I can assure you that you will get the device tomorrow.

Verizon Perfect!

You Thats what I was told yesterday.

Verizon I have double checked my resources here and this what I have found out,

[vzw_customer_support]

I apologize for the confusion surrounding your equipment order. Let's get to the bottom of this once and for all because I know your time is valuable. I will be sending you a Private message momentarily.

Thanks, 

AyaniB_VZW