I'm noticing that a phone on my account is sending text messages to me that appear in my phone's usage log as incoming, but don't show on the other phone's outgoing usage log. These are android phones. What app or setting would be used to not show these? I've tested out a lot of text apps and they all show up in my usage. How is this outgoing information being concealed from Verizon?
ReneeW1,
Knowing how these texts will show up is a big deal. We want you to be able to track usage without issue. There are actually a few things that could cause this, most of which wouldn't necessarily be intentional. Do you know what app the user is using to text? Do you know if the texts in question show up on their device?
-Andrew
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