Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Over 3 hrs of texting with arthritis
Zylin2112
Member

Verizon is abusing us old folks.  I have sever arthritis and they kept me texting for 3 hours with NO results and refuse to call me or for me to call them.  A phone company that refuses to talk to its customers and for sure its old customers.  I will be calling everyone and emailing in govt about Verizons elder abuse.

0 Likes
Re: Over 3 hrs of texting with arthritis
jav6
Leader

@Zylin2112 wrote:

Verizon is abusing us old folks.  I have sever arthritis and they kept me texting for 3 hours with NO results and refuse to call me or for me to call them.  A phone company that refuses to talk to its customers and for sure its old customers.  I will be calling everyone and emailing in govt about Verizons elder abuse.


You might state what issue you're trying to get help on.  You should be able to get a Customer Service agent calling 800-922-0204.  Financial services is 866-266-1445.  

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Over 3 hrs of texting with arthritis
Ann154
Expert
Expert

@jav6 wrote:

@Zylin2112 wrote:

Verizon is abusing us old folks.  I have sever arthritis and they kept me texting for 3 hours with NO results and refuse to call me or for me to call them.  A phone company that refuses to talk to its customers and for sure its old customers.  I will be calling everyone and emailing in govt about Verizons elder abuse.


You might state what issue you're trying to get help on.  You should be able to get a Customer Service agent calling 800-922-0204.  Financial services is 866-266-1445.  


They may or may not have provided more details in their other posts scattered around the forum. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Over 3 hrs of texting with arthritis
Zylin2112
Member

I agree with everything you state. However are you over 50?  You can call that number 800-922-0204 all day.  Good luck getting a human.  I was told by text from support to try social media.

 

0 Likes
Re: Over 3 hrs of texting with arthritis
silver6055
Sr. Member

@Zylin2112 wrote:

.  I will be calling everyone and emailing in govt about Verizons elder abuse.


While it is certainly annoying that you are not getting the solution you seek, calling this "elder abuse" is offensive.    Elder abuse is a very serious problem and if you were a victim you wouldn't be able to keep posting in lots of threads.

Re: Over 3 hrs of texting with arthritis
Ann154
Expert
Expert

@Zylin2112 wrote:

I agree with everything you state. However are you over 50?  You can call that number 800-922-0204 all day.  Good luck getting a human.  I was told by text from support to try social media.

 


People younger than 50 can also have disabilities or other challenges that can limit their ability to get or wait for support. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Over 3 hrs of texting with arthritis
jav6
Leader

@Zylin2112 wrote:

I agree with everything you state. However are you over 50?  You can call that number 800-922-0204 all day.  Good luck getting a human.  I was told by text from support to try social media.

 


I am well over 50, having been retired for 5 years, collecting Social Security and, fortunately, healthy. I have called Customer Services many times and, yes, you have to be persistent in hitting '0', saying 'agent'  or making a selection that will get you to an agent.  You CAN get a live agent if you're persistent.

...Just another VZW customer...trying to offer some assistance...
Re: Over 3 hrs of texting with arthritis
Zylin2112
Member

No 'agent' or zero wouldnt work yesterday guess they turned off that part of the robot/auto attendant.  I used to do that but that does not work anymore or it didnt all yesterday.

0 Likes
Re: Over 3 hrs of texting with arthritis
jav6
Leader

@Zylin2112 wrote:

No 'agent' or zero wouldnt work yesterday guess they turned off that part of the robot/auto attendant.  I used to do that but that does not work anymore or it didnt all yesterday.


I just tried it.  I was calling from my primary phone on my account and was recognized by the auto-attendant and had to go thru a validation sequence to allow access to my account details.  When given a chance to speak,  'agent' did work. I was prompted to speak what my issue was regarding so I could be directed to the right group. I said 'billing' and was put in a queue with a 6 min wait time but given the option to schedule a callback at a time of my choosing.   I didn't wait but am confident an agent would have picked up.

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Over 3 hrs of texting with arthritis
vzw_customer_support
Customer Support

We do understand the importance in being able to get the assistance that you need, and we are here to help. Please send us a Private Message, so that we can resolve this concern promptly. *Robert

0 Likes