POOR BILLING PRACTICES

[Mike_Fed_Up]

I have had just about enough with V-wireless billing practices. I do not get a paper billing statement nor do I get an email if my account is over due. I get plenty of promotional emails so I know you have my info. I get one text message then a threatening call on my land line that service will be terminated if the past due amount is not paid immediately!!!!! If you cant be bothered to contact me prior to service interruption then you do not deserve to get paid on time either. Your automated collection service calls me but the billing department is closed so I cannot speak to a real person !!!!  (removed)

>>Edited to comply with the <<

Message was edited by: Verizon Moderator

[#2]

Your bill closing date never changes, you get the text telling you the bill is ready you need only go online and view it and pay it by the due date.

If you pay late that is your issue and not Verizon's billing.

You can go to the My Verizon web portal http://www.verizonwireless.com logo with your user name or cell number and password select view bill and then click on pay bill. It could not be any easier.

You can also set up email and text alerts when your bill is available. You can use auto pay or even pay with a electronic check, debit or credit card.

You can even opt for paper billing since you seem to have a problem with paperless billing.

You are responsible to insure that your invoice is paid each month. There should be no excuse to have to contact the financial security department.

If the invoices are two high, then you should look at other providers that may be cheaper for you or use prepay. Many choices.

Good Luck

[aclabo]

You sound like a Verizon customer (non-)service rep- it's never your fault! Lying all the way... smh

[flutterfly8497]

So the OP complains that they didn't receive "enough" warning about when the bill is due, then received a text message and call about it being past due, and you are attacking another customer for responding.

The OP gets a bill somehow (paper via mail, email, text alert bill is ready) and that bill gives the due date and amount. Should Verizon send a messenger in a golden chariot to personally deliver a hand written bill? The entire rant is ridiculous, because they got notification of their bill. If they did nothing until getting the "threatening" call, they really waited a long time and certainly knew their bill was late. What company do you work for? Straight Talk? AT&T? You sound like a plant from the competition.

[aclabo]

Nope sorry - don't be defensive 🙂 - just that the previous post sounded like typical V-speak - not attacking him/her at all! Just saying that the V-speak takes no responsibility and provides no solution! Seen it too many times myself - and def not defending OP for not paying his/her bill!

[flutterfly8497]

Pardon me. I guess I took your words as an accusation of the person responding to the OP being an employee of Verizon...probably because that's what you said. Thank you for the clarification.

[flutterfly8497]

I also have trouble understanding what responsibility Verizon should take here. The OP got a bill and didn't pay it, then got a text and phone call about it. Where did Verizon "drop the ball?" Please elaborate what else they should have done in this situation.

[#8]

I am assuming you are not reading the reply. Let's do this again. I don't work for Verizon service or your crack of dis-service.

The person is /was complaining about their notifications on the bill. Evidently they don't pay it on time or not at all.

Then in typical fashion Verizon is the blame. How can they be the blame if the text message says "your bill is ready to view and pay"?

The bill closing date does not change. So they don't go online to view it, they don't go online to pay it, and then they complain when they get collection calls or suspended service. And I am the bad guy?

Don't even both posting to me you evidently are a forum shill. This is a non issue. They should pay the invoice on time every time.

Good Luck

[Mike_Fed_Up]

I am the OP. My complaint is that I am not receiving a paper bill. I do get the email that the statement is ready, however, in this case I received the text that the bill was past due and not but a few hrs. later I get the phone call that If I don’t make a payment immediately the service will be interrupted. Call it coincidence that as the automated collection calls are going out, the billing department is already closed for the day. So unable to talk to a person about not receiving the paper bill. This is why my rant went out. NO I don’t need a golden chariot to deliver the bill, the postal system would be sufficient. Finally, if you are going to send automated text or phone calls as a reminder that the bill is now past due, give a person a chance to address it before the threats of service interruption. The recording made it sound like if I didn’t use the automated service to make a payment immediately on the phone that I would loose service immediately. This automated phone message came on a Friday evening, not even time to contact my financial institution to get funds in order so that I could make an electronic/automated payment.  Sorry for using the foul language that the moderator had to edit out. In the future I will realize that when an email states that my statement is ready, then I best take the time to log into your website in order to view the due date. Please keep in mind that to err is human, therefore, I am only human and can be expected to make a mistake with my timely payment. Just feeling bullied with no way to contact your company except to go on the message board to express my concerns.  As for any other customers, my rant was directed to the Verizon reps and no one else.  Thanks.

Email info removed as required by the Terms of Service.

Message was edited by: Admin Moderator

[#10]

On the my Verizon account portal you can check the box to have paper invoicing.

However for the next couple of invoices I would always check it on line. Print it out, and pay and get a receipt.

We live and learn

Good Luck