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People can't hear me when on speakerphone, but OK Google now can hear my voice...what is up? Operates the same in safe mode.
gtsmith23
Member

Only when making call with speakerphone can't people hear me...non speaker mode is fine as is using the microphone in OK Google Now...it operates the same in safe mode.  Droid Maxx 2  Thanks.

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Re: People can't hear me when on speakerphone, but OK Google now can hear my voice...what is up?  Operates the same in safe mode.
Ann154
MVP MVP
MVP

Sounds like a hardware problem. Have you contacted Motorola to see if they could fix it or replace it under warranty?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: People can't hear me when on speakerphone, but OK Google now can hear my voice...what is up? Operates the same in safe mode.
vzw_customer_support
Customer Support

gtsmith23,


That's really strange. We want all of the features of your phone to work well, so let's look into what may be causing the speakerphone mic to not work properly on your Maxx 2. Does this happen on all calls? Do you have any handsfree devices (i.e bluetooth, headphones) attached/connected to the phone? Has your phone been damaged in any way or exposed to moisture?


ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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