Now that all other US carriers have KitKat on the Samsung Galaxy S4, the Galaxy Note 3, and the LG G2, Verizon has left is in the cold. They haven't even stated that we would get Kitkat ever! The only information we have from Verizon is them touting that the S4 doesn't have KitKat compared to the new S5! Samsung Galaxy S 5: How Does It Compare to the S III and S 4? That's right. There using something we should be entitled to and trying to sell it to us again!
Not this time, Verizon. Sign this petition by replying to voice your opinion and tell Verizon to give us KitKat!
And join with us in the social media fight to make our voices heard! Read how here:Re: Verizon Samsung Galaxy S4 4.4 Update (KitKat)
I think that Verizon should at least give us a date as to when we will get the KitKat update. Verizon, whatever you do, please do NOT give us the normal reply of "check out these sites for more information. they are always updated". I have checked them out and they have NO information about when the S4 will get the KitKat update. Here is a breakdown of when the other US carriers updated their Samsung Galaxy S4:
Sprint started the KitKat update on 2/13/2014
US Cellular started the KitKat update on 2/19/2014
AT&T started the KitKat update on 2/28/2014
T-Mobile started the KitKat update on 3/10/2014
Even the Google Play Edition of the Galaxy S4 was updated to KitKat starting on 11/26/2013 (yes 2013)
It has been exactly one month since the last US carrier (T-Mobile) started pushing out the KitKat update. We just want to know if we are going to get this update since according to Samsung, you have had the update since last year.
My money is still on them to wait until the S5 is released, so the Kitkat update won't affect the sales numbers. When it finally does come out I'm going to write down every issue I have and call customer un-service and demand some credit on my bill. They're other providers willing to pay the early cancellation fees just to get our business. That's the only real way to get the message to Verizon.
I think it is rediculous It takes Verizon so long to update. They act like they are number one but for updates and support they are DEAD LAST! You pay over 600 for a phone and they can't even update it on time knowing that the life of a phone is only about a year now before the next version is released.
I just hink they put too much bloadware that no one wants that screws up the timelines for the updates. Verizon has already skipped one version so far on the note 3.
This is totally ridiculous Every other one released and we don't even have any word at all from big red.
Speak with your $$ people. If you are as unhappy as I am over Verizon not releasing KitKat then don't sign up again when your contract is up. There are 3 other major carriers. Give them your business instead of Verizon. When someone asks your opinion of Verizon then bring up this gem.
I see other people complaining over Verizon yet they are repeat customers. If you have been screwed over by Verizon in this fashion before then why are you returning to them. All I can think here is "Thank you sir may I have another?".
I am a brand new Verizon customer for only 3 weeks so I can honestly say I didn't know Verizon treated customers like this. I will not be returning however. I am going to speak with my $$. This is the only way companies like this will listen...when we as customers affect Verizon's stock market value and Verizon's stock holders take notice. Then and only then will Verizon listen to us.
Signed.... My g2 is being treated like galaxy nexus on your network. Your screwing many S3, S4, Note3 and G2 users pretty good. Who cares about all the money we spend to help you upgrading your network to make you more money. You care about getting more customers to get more money and say hahahah to loyal users. Just wait cause it will sooner or later come back and screw you
I happen to agree with many of the points mentioned here, but the problem is the points are isolated at devices not receiving the KitKat update. By Verizon not providing us with KitKat and not providing us with a reason they have simply isolated their problem. They don’t have to worry about us, or care if we are unhappy with them, or if we want to switch carriers, it doesn’t mean anything to them. They’re in business to make money, watch profits increase, no matter what costs are as long as they do whatever they can to achieve the goal of making more money.
Besides it costs money to provide updates, why should Verizon provide them, Verizon has to have software developers work on OS’s like KitKat to make them work, and of course push them via OTA with their servers which again costs money. Why should Verizon do that when they’ve already gotten our one time investment of $600+ on a device? For Verizon it makes more sense to not provide an update and release a couple of new devices in the $600+ price that already have KitKat, that way if we really want KitKat that bad, maybe we’ll just pay for it. Remember Verizon is in the money making business, more money greater profits.
Besides, one other thing that I would like to mention, with the contract and data wars that are taking place right now. Have you noticed that Verizon seems to be more of “follower” rather than a “leader” that’s again because, it’s the green their chasing, we are not customers we are dollars to them. I’m definitely leaving Verizon, I will be switching to AT&T.