Phone Always Show up as Unknown Device

[f_canton]

How do I fix the problem of my phone showing up as an unknown device when the computer tries to recognize it.  It shows up as an unknown device on EVERY computer.  It does not even install its USB drivers on computers that don't have them.

[Ann154]

Have you tried manually installing the drivers from the manufacturer's website?

[f_canton]

yes

[f_canton]

Even with the USB driver installed from the manufacturer site, the phone still shows up as an unknown device

[testerrants]

forrest_canton what device is it ? i have seen something similar happen to my Note3 if i do not use the usb 3.0 cable provided with it.

[bearone21]

have you tried another usb port??

[Ann154]

You might have to complete remove Tue previously installed drivers and install a fresh set to get the device recognized. I had to do that one of my phones.

[vzw_customer_support]

I want to make sure that you device is connected to your computer. Have you been able to try what Ann154  has suggested?

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[f_canton]

it always shows up as unknown device no matter what USB port, computer, etc.

[f_canton]

when I try to install a driver manually it says that it cannot start